Revenue Cycle Managed Services - Director of Patient Financial Services (PFS)
At a glance
Director-level role at Impact Advisors. Remote, United States · full-time · $180,000–$260,000 base.
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What you'll do
- Lead investigations into denied or underpaid claims, then reduce repeat billing problems and strengthen appeals
- Negotiate escalated, high-value or stalled accounts with commercial insurers and government payers
- Use revenue cycle systems and analytics to monitor aging receivables, spot patterns and project collections
- Share performance findings and improvement opportunities with clients and internal teams
- Coordinate with coding, patient access and other revenue cycle leaders to address problems at their source
What you bring
- At least ten years leading revenue cycle operations for large medical groups
- A bachelor's degree in healthcare administration, business, finance or a related area
- Experience running large patient financial services operations across multiple facilities or clients, including nearshore or offshore teams
- Strong working knowledge of Epic and reporting tools such as Excel or Tableau
Who this fits
This director role suits a senior revenue cycle leader who has managed large patient financial services operations and coached teams hands-on. You will guide managed services teams based in the United States and Mexico, with travel of thirty to fifty percent, including trips to Mexico City. The schedule is described as hybrid.
From the employer
Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit www.impact-advisors.com
Impact Advisors is seeking a dynamic and motivated Director of AR Resolution supporting day-to-day operations across all AR and back-office functions for our US and Mexico based managed services teams, specializing in resolving complex insurance denials, reducing aged receivables, and accelerating cash flow. This is a strategic role where you'll use your deep industry knowledge and strategic thinking as the business owner for AR Resolution AI solutions. Travel within the US and to Mexico City to guide the near-shore team is required.
Responsibilities
As the Director of AR Resolution, you will focus on resolving complex billing issues, managing high-level client or payer negotiations, and refining cross-departmental operations to ensure accounts are settled efficiently. This will include:
- Denials Management: Spearhead root-cause analysis for claim denials and underpayments; create strategies to prevent recurring billing errors and optimize the appeals process.
- Team Leadership: Experience and success in building a productive and collaborative team environment.
- Payer Negotiations: Lead escalations and negotiations with commercial payers and government entities to resolve high-dollar or stalled accounts.
- Reporting and Analytics: Utilize revenue cycle software and data analytics to track AR aging buckets, identify trends, and forecast cash collections. Develop and present comprehensive reports on performance, trends, and opportunities to internal stakeholders and clients.
- Cross-functional Collaboration: Partner with leaders of other Revenue Cycle teams (Coding, Patient Access, etc.) to resolve systemic issues at the source.
Education and Experience
- Bachelor's degree in Healthcare Administration, Business Administration, Finance, or a related field. Master's degree preferred.
- 10+ years of progressive leadership experience within large Medical Group Revenue Cycle operations.
- Background in operating large PFS shops with multiple facilities / clients for a provider or a services firm with a nearshore / offshore component.
- Demonstrated track record of driving results and a hands-on approach to coaching staff, troubleshooting issues, and setting / executing broader priorities aligned to the business strategy.
- Advanced proficiency in EHR / billing platforms to include Epic and data reporting tools (MS Excel, Tableau).
- Exceptional leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all levels.
- Demonstrated ability to drive change, foster a culture of accountability, and achieve measurable results.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
- Prior 3rd party Managed Services and/or consulting work experience is a plus.
Additional Information
- Travel: 30-50% travel within the US and Mexico
- Work Schedule: Hybrid
At Impact Advisors, we are committed to transparency and equity in our compensation practices. The compensation for this role includes a salary range of $180,000-260,000.
For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs.
Our People and Culture
At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a “Positive Impact.” We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered.
Join Impact Advisors and make a real difference in healthcare.
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