Director, CRM Product Management
At a glance
Director-level Product Management role at Instructure, Inc. Remote, United States · full-time · $180,000–$200,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Set product direction for Sales Cloud, Service Cloud, CPQ and the connected third-party applications
- Bring directors, VPs and executives into decisions about CRM priorities and the work to fund
- Guide the move to Agentforce Revenue Management and expand AI use across CRM products
- Lead a four-person team translating requirements, delivering and testing changes, and keeping CRM records accurate
- Coordinate with the CRM Systems director and their eight-person group, which builds and maintains the systems
What you bring
- You have experience setting product roadmaps for Salesforce CRM products
- You can lead a team handling requirements, delivery, testing and CRM data quality
Who this fits
This is a remote U.S. director role with responsibility for a four-person team. You’ll report to the VP of Enterprise Systems and Technology and work alongside a separate CRM team that owns the build. All employees must pass a background check.
From the employer
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Job Description Summary
Instructure is hiring a Director, CRM Product Management to own Salesforce as a product. You'll set the roadmap for Sales Cloud, Service Cloud, CPQ, and the third-party apps connected to them, working with directors, VPs, and executives to decide what gets built and why. It's a big moment to join: we're moving from Salesforce CPQ to Agentforce Revenue Management and expanding how we use AI across the CRM. You'll lead a four-person team that refines and translates requirements, runs delivery and testing, and keeps CRM data clean. You'll work hand in hand with the Director, CRM Systems, and their eight-person CRM administration, development, and engineering team, which owns the build. This is a remote role that reports to the VP, Enterprise Systems and Technology.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
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