Account Manager

Looking to build your career and design your future? You have come to the right place.

Summary

The Account Manager is responsible for supporting, maintaining, and growing a diversified account portfolio. This role focuses on developing new business, strengthening existing relationships, and ensuring profitable expansion within Local and Regional Builders, Design Studios, and National Accounts. The ideal candidate proactively builds a robust pipeline, drives account-level profitability through pricing and product strategies, and maintains balance across all customer segments to meet branch and company performance goals.

Essential Functions

Business Development & Revenue Growth

• Develop and secure new business through consistent prospecting, networking, and relationship-building.

• Achieve the expectation of closing one new account every three months, defined as either a new community with an existing customer or a new SAP account number approved through the Bid Review Process.

• Maintain an active Account Target List that serves as the strategic focal point for portfolio growth.

• Prepare and manage bids, take-offs, job change orders, pricing verifications, and formal presentations for target accounts.

• Assist with cost estimates for proposals, as assigned.

• Provide special quotes and support for Design Studios and Builder customers.

• Identify opportunities for product expansion, merchandising improvements, and enhanced revenue streams.

• Participate in margin-enhancement initiatives across assigned accounts.

Account Management & Customer Relations

• Build and maintain strong, long-term relationships with builders, design consultants, stakeholders, and key decision-makers.

• Serve as the account-level advocate and escalation point for billing inquiries, specifications, pricing adjustments, and customer resolutions.

• Maintain bid details and organized bid folders for future reference, including price updates and construction-related change orders.

• Manage contract execution to ensure all agreements, change orders, and pricing documentation are completed within 30 days.

• Promote products supported by the Branch Operations team and ensure alignment with customer needs.

• Support collection efforts as required, reinforcing contractual and payment expectations.

Operations & Collaboration

• Coordinate closely with Design Consultants, Order Processors, and Production Managers to ensure accurate execution of installation and service needs.

• Oversee proper planning and coordination of job efforts from order entry through installation.

• Submit pipeline and forecast reporting by designated deadlines.

• Adhere strictly to the Bid Review Process and all related procedural guidelines.

• Maintain accurate records of specifications, bids, pricing actions, and change orders for assigned accounts.

• Remain responsive to billing questions, pricing requests, and job specifications to support customer and internal needs.

• Travel as required to support customer meetings, project reviews, and business development opportunities.

Education & Experience

Required:

• High school diploma or GED.

• 3–5 years of experience in account management, construction, or the building materials industry; or an equivalent combination of education and experience.

Preferred:

• Bachelor’s degree in Business, Marketing, or a related field.

• Experience working with builders, design studios, or multi-segment construction accounts.

• Ability to read and interpret blueprints and builder floor plans.

Skills & Competencies

• Excellent verbal and written communication skills with customers, peers, and leadership.

• Proven ability to identify issues, resolve conflicts, and deliver strategic, relationship-strengthening solutions.

• Strong organizational and time management capabilities, with the ability to manage multiple priorities in a fast-paced environment.

• Proficiency in Microsoft Office Suite and related business technology systems.

• Customer-focused mindset with an emphasis on relationship development and portfolio performance.

• Strong business and financial acumen with the ability to analyze margin impacts and revenue outcomes.

• Skilled in negotiation, persuasion, and account-level strategic planning.

• Demonstrated accountability, ownership, and results orientation.

• Team-oriented collaborator with the ability to influence, partner, and execute cross-functionally.

If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.