Support Engineer, Engineering Operations
At a glance
Mid-level IT Support & Helpdesk role at Levanta. Remote, United States · no salary stated · we estimate $87,500–$145,000.
Levanta has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Handle technical questions through Slack, Linear and Pylon, then guide customers through product, integration and API problems
- Give engineers clear evidence and context when you raise product bugs for investigation
- Write and update support guides that help Customer Success and Engineering resolve customer issues
- Spot recurring problems, suggest product fixes, and build internal tools for common support needs
- Put AI workflows to work to make support processes more efficient
What you bring
- At least two years in technical support, solutions engineering or software engineering
- You can read and write TypeScript code
- You’re familiar with REST APIs, SQL and cloud tooling
Who this fits
This mid-level role suits someone comfortable moving between customer conversations and engineering problem-solving, while juggling several technical discussions. You must have a permanent address in New York or another listed hub state, and a verified LinkedIn profile is required.
From the employer
Levanta is the creator affiliate platform built for modern e-commerce. We connect brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Through our Creator Marketplace and AI-powered Social Discovery, brands can access more than 90,000 vetted creators and millions more across TikTok, Instagram, and Facebook, building measurable creator partnerships across Amazon, Walmart, Shopify, and other retail channels.
Following our recent $22 million Series B, which brought our total funding to more than $43 million, we are investing further in our technology, our team, and our expansion across the retail ecosystem. We are building the infrastructure for Creator Commerce Media and creating more opportunities for brands to grow, creators to earn, and marketplaces to generate measurable demand.
**We are only accepting candidates with verified LinkedIn profiles**
We're hiring a Support Engineer to join Levanta's growing team. This role is the bridge / glue between Customer Success and Engineering to troubleshoot and resolve product, integration, and API-related issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience.
What You'll Own:
- Respond to technical issues and questions via Slack, Linear (our ticketing software), and Pylon
- Understand the technical nuances of Levanta's technology and guide customers through their challenges
- Escalate product bugs to the engineering team with clear context
- Create and maintain technical support documentation to enable the entire CS and engineering team to serve our customers
- Identify repeat issues and propose solutions to improve the product
- Build out internal tools to solve common issues
- Utilize and implement AI workflows that will make our support process more efficient
What We're Looking For:
- 2+ years of prior experience in the technical support, solutions engineering, or software engineering.
- Ability to read / write code in Typescript
- Good communication skills, able to juggle multiple technical conversations
- Familiarity with REST APIs, SQL, and cloud tooling.
What Levanta Offers:
- A dynamic and supportive work environment where innovation and creativity are encouraged.
- Competitive salary and benefits package.
- Open vacation and sick policy, take the time you need.
- Opportunity for professional growth and advancement within a rapidly expanding startup.
- A culture that values diversity, inclusion, and the impact of every team member on our success.
- Must have a permanent address in one of our hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or DC.
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