Danish Speaking Video Streaming Customer Experts - Work Remote In Greece
At a glance
Mid-level Video Production role at Mercier Consultancy Group. Remote, Greece · full-time.
Pay not stated Video Production salary
remoteroles summary, based on the employer's posting.
What you'll do
- Help Danish-speaking subscribers by phone, chat and email with streaming service questions
- Diagnose playback, device compatibility and account access problems, then resolve customer issues
- Handle billing questions and subscription changes, while suggesting content suited to customers
- Share new features and releases with Danish customers, and record feedback on the service interface
- Escalate complex platform bugs to other teams and help address issues affecting stability
What you bring
- You speak and write Danish natively or fluently, and use English professionally
- You hold a valid EU passport, which is required for this role
- You bring strong troubleshooting ability and comfort working with technology
Who this fits
This role suits someone who enjoys helping customers with streaming, accounts and technical issues. The position is based in Greece and includes a fully paid relocation package covering a flight, transfer and hotel.
From the employer
Danish Speaking Video Streaming Customer Experts
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized for connecting top-tier talent with industry-leading organizations across Europe. We specialize in bespoke recruitment solutions that empower professionals to advance their careers while helping our global partners achieve operational excellence.
Job Overview
We are thrilled to offer an exceptional career opportunity for those seeking Danish-speaking jobs within the rapidly evolving entertainment sector. As a Danish Speaking Video Streaming Customer Expert position in Greece, you will serve as the voice of a top-tier global streaming platform, ensuring every subscriber enjoys a seamless and premium viewing experience.
Key Responsibilities
- Provide world-class support to subscribers of a premier streaming service via phone, chat, and email.
- Troubleshoot technical issues related to video playback, device compatibility, and account access.
- Assist customers with billing inquiries, subscription plan management, and personalized content recommendations.
- Maintain high levels of customer satisfaction by resolving streaming-related queries with professionalism and efficiency.
- Act as a brand ambassador for the streaming platform, promoting new features and exclusive releases to the Danish audience.
- Document customer feedback to contribute to the continuous improvement of the streaming service’s user interface.
- Collaborate with cross-functional teams to escalate complex technical bugs affecting the streaming platform’s stability.
Requirements
- Native or fluent Danish (spoken and written).
- Professional proficiency in English.
- Valid EU passport (mandatory).
- Passionate about the digital entertainment and video streaming industry.
- Strong problem-solving skills and a tech-savvy mindset.
- Ability to thrive in a fast-paced environment while maintaining a customer-centric attitude.
Benefits
What We Offer
- Competitive Monthly Salary.
- 2 Extra Salaries Per Year (13th and 14th salary).
- Fully Paid Training.
- Health Insurance.
- Fully Paid Relocation Package (flight, transfer, hotel).
- Monthly Performance Bonus.
- And Much More...
Life in Greece
Embarking on one of the many available jobs in Greece offers an unparalleled lifestyle. Greece is famous for its Mediterranean climate, crystal-clear Aegean waters, and a vibrant culture that perfectly balances modern urban living with deep historical roots. Choosing this Danish Speaking Video Streaming Customer Experts position in Greece means enjoying over 300 days of sunshine a year and a warm, welcoming community.
Beyond the professional growth, living in Greece provides a high quality of life at an affordable cost. You will experience world-renowned cuisine, a rich social calendar, and the breathtaking beauty of the Greek islands. Our comprehensive relocation support ensures your move to Greece is seamless, allowing you to settle in and start your new chapter with confidence.
How to Apply
If you are ready to elevate your career and embrace a new challenge in the Mediterranean, we invite you to click Apply Now to submit your application. Join the team at Mercier Consultancy Group and take the first step toward your future in one of the most exciting Danish-speaking jobs currently available. We look forward to reviewing your profile!
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