Italian-Speaking Technical Support Specialist - Tech Department in Athens Greece
At a glance
Mid-level IT Support & Helpdesk role at Mercier Consultancy. Remote, Greece · full-time.
Pay not stated IT Support & Helpdesk salary
remoteroles summary, based on the employer's posting.
What you'll do
- Help customers by phone, email and chat with technical problems and product questions
- Find and resolve hardware, software and connection faults, then walk users through setup or configuration
- Record customer conversations in support systems and pass difficult cases to the right teams
- Keep your product knowledge current and coordinate with colleagues to resolve customer issues promptly
- Meet quality and productivity goals while providing a professional support experience
What you bring
- You speak Italian at native or C2 level and can communicate in English at B2 level or above
- You can troubleshoot methodically and analyze technical problems
- You communicate clearly and can provide strong customer service
- You are comfortable using Windows, macOS, mobile devices and common software
Who this fits
This mid-level role suits someone who enjoys hands-on technical support and learning about products. You’ll work remotely from Greece, with a relocation package offered.
From the employer
Build Your Tech Career in Greece with Mercier Consultancy
Mercier Consultancy is recruiting on behalf of a leading international technology company for an Italian-Speaking Technical Support Specialist based in Greece.
If you have a passion for technology, enjoy solving technical challenges, and are committed to delivering exceptional customer service, this is an exciting opportunity to join a dynamic, international team while living in one of Europe's most desirable destinations.
Your Role
As an Italian-Speaking Technical Support Specialist, you will provide first-class technical assistance to customers via phone, email, and chat. You will troubleshoot technical issues, guide users through solutions, and ensure every customer receives a professional and efficient support experience.
Key Responsibilities
- Provide technical support via phone, email, and live chat.
- Diagnose and troubleshoot hardware, software, and connectivity issues.
- Assist customers with product setup, configuration, and troubleshooting.
- Escalate complex technical issues to the appropriate teams when necessary.
- Accurately document customer interactions using internal support systems.
- Deliver high levels of customer satisfaction while meeting quality and productivity targets.
- Stay up to date with product updates, technical documentation, and best practices.
- Collaborate with internal teams to ensure timely issue resolution.
Why Choose Greece?
Relocating to Greece means enjoying an exceptional quality of life while building an international career. With over 300 days of sunshine each year, beautiful coastlines, crystal-clear waters, and a relaxed Mediterranean lifestyle, Greece offers the perfect balance between work and leisure.
Spend your free time exploring the historic streets of Athens, enjoying the vibrant atmosphere of Thessaloniki, relaxing on stunning beaches, or discovering the country's famous islands and rich cultural heritage.
Greece offers an affordable cost of living compared to many European countries, outstanding cuisine, welcoming communities, and countless opportunities to travel and enjoy outdoor activities.
If you're ready to grow your technical support career in an international environment while experiencing everything Greece has to offer, apply today with Mercier Consultancy and start your next adventure!
Requirements
What We're Looking For
- Native or fluent Italian (C2 level).
- Good English communication skills (B2 level or above).
- Strong troubleshooting and analytical skills.
- Excellent communication and customer service abilities.
- Comfortable working with Windows, macOS, mobile devices, and common software applications.
- Previous experience in technical support, IT helpdesk, or customer support is an advantage but not essential.
- A proactive attitude, willingness to learn, and the ability to work in a fast-paced environment.
Benefits
- Fully Paid Relocation Package
- Competitive monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
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