Senior Tecsys Elite WMS / Distribution ERP Specialist - Remote

Req ID: 386618

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Tecsys Elite WMS / Distribution ERP Specialist - Remote to join our team in Dallas, Texas (US-TX), United States (US).

Senior Tecsys Elite WMS / Distribution ERP L3 Application Support Specialist

About the Role

We are seeking an experienced Senior Tecsys Elite WMS / Distribution ERP L3 Application Support Specialist to provide advanced production support for warehouse, distribution, and supply chain operations.

You will serve as the Level 2/Level 3 escalation point for Tecsys-related issues, working closely with operations, IT, integration, infrastructure, automation, external vendors, and Tecsys support teams.

This is a hands-on role focused on complex troubleshooting, integrations, application stability, root-cause analysis, and continuous improvement.

What You'll Do

• Provide L2/L3 production support for Tecsys Elite WMS and Elite Distribution ERP.
• Troubleshoot complex issues involving inventory, orders, transactions, interfaces, printing, jobs, performance, configuration, and user access.
• Investigate application logs, SQL/data, interface messages, file transfers, job status, and transaction workflows.
• Support integrations with ERP, EDI, carriers, automation/WCS, RF devices, reporting, label-printing, customer, and supplier systems.
• Troubleshoot APIs/web services, EDI, SFTP/FTP, batch jobs, middleware, and file- or message-based interfaces.
• Coordinate transaction retries, reprocessing, reconciliation, and recovery activities.
• Lead high-priority incident triage, impact assessment, communication, escalation, and resolution.
• Perform root-cause analysis and identify opportunities to prevent recurring incidents.
• Manage escalations with Tecsys and third-party vendors, providing detailed troubleshooting information and supporting evidence.
• Support approved configuration changes, workflow updates, master-data corrections, security changes, releases, cutovers, and hypercare.
• Maintain troubleshooting guides, runbooks, escalation procedures, and knowledge-transfer materials.
• Mentor L1/L2 support teams and business super users on common issues and support procedures.

Required Qualifications

• 7+ years of experience supporting WMS, ERP, distribution, or supply chain applications.
• 4+ years of hands-on Tecsys Elite experience, or strong enterprise WMS/Distribution ERP experience with the ability to quickly learn Tecsys.
• Strong understanding of warehouse and distribution processes, including:
• Inbound and receiving
• Order fulfillment
• Inventory management and cycle counting
• Procurement
• Returns
• Shipping and distribution
• Enterprise system handoffs
• Strong troubleshooting skills across application configuration, transactions, master data, integrations, reporting, security, devices, and operational workflows.
• Experience supporting integrations using APIs/web services, EDI, SFTP/FTP, batch jobs, and file-based interfaces.
• Ability to use SQL for troubleshooting, data validation, reconciliation, and root-cause analysis.
• Experience with incident, problem, change, release, and vendor management processes.
• Familiarity with ServiceNow, Jira, or similar ITSM platforms.
• Excellent communication skills and the ability to work effectively with business users, IT teams, technical teams, and vendors.

Preferred Qualifications

• Direct production support experience with Tecsys Elite WMS and Elite Distribution ERP.
• Experience with Tecsys Itopia and/or additional Tecsys modules such as:
• Transportation Management (TMS)
• Delivery Management
• TecsysIQ / Analytics
• Order Management
• Experience with relational databases, Oracle, Linux/Unix, Windows, scripting, job scheduling, monitoring tools, or cloud/SaaS environments.
• Experience supporting upgrades, releases, implementations, go-lives, cutovers, and hypercare.
• Experience in large-scale warehouse, distribution, logistics, or supply chain environments.

What Success Looks Like

In this role, you'll help ensure stable, reliable warehouse and distribution operations by:

• Resolving critical production issues quickly.
• Reducing recurring incidents and manual workarounds.
• Improving transaction reliability and system performance.
• Maintaining accurate and reconciled WMS, ERP, and shipping transactions.
• Supporting successful Tecsys releases, upgrades, and enhancements.
• Improving support processes, documentation, and knowledge across the organization.

The Ideal Candidate

You are a hands-on application support professional who understands both technology and warehouse operations. You can quickly diagnose complex problems, work calmly during production incidents, communicate clearly with non-technical stakeholders, and collaborate effectively with developers, infrastructure teams, vendors, and business users.

If you have strong Tecsys Elite, WMS, distribution, integration, and production support experience, this is an opportunity to play a key role in keeping critical supply chain operations running reliably.

Pay Transparency

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $92,408-$179,699. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.