Service Desk Agent with Dutch (remote)
At a glance
Mid-level IT Support & Helpdesk role at NTT DATA. Remote, Romania.
Pay not stated IT Support & Helpdesk salary
remoteroles summary, based on the employer's posting.
What you'll do
- Help users over phone, chat and email with hardware, software, network and peripheral problems
- Log service requests in the ITSM, diagnose issues, apply fixes and investigate their causes
- Route requests to support teams and coordinate with internal departments until system problems are resolved
- Guide users on IT policies and PC maintenance, prioritizing requests and explaining technical options
What you bring
- You speak Dutch fluently and can communicate well in English
- You bring strong customer communication skills and can troubleshoot issues by testing possible solutions
- You understand Microsoft operating systems, local and remote administration, and Microsoft Office applications
Who this fits
This mid-level support role suits someone who can assist users remotely and work across phone, chat and email. The position is in Bucharest, Romania, and may involve shifts within Monday-to-Friday business hours, with no night or weekend shifts.
From the employer
Overview
The Dutch and English language speaker Service Desk Agent advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, researches, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Job Responsibilities Include:
- Manages customer interactions & records reported issues in the ITSM
- Identifies issues, apply fixes and investigate root causes using internal instructions
- Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
- Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
- Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Basic Qualifications:
- Fluency in Dutch
- Good command of English
- Excellent communication and customer service skills
- Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
- Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
- Flexibility to work shifts if required (M-F business hours – no night or weekend shifts)
Preferred Skills:
- Experience of providing remote IT support is an advantage
- Ideally University education, preferably technical degree
- Microsoft certifications are a plus
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
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