Account Manager - Customer Retention & Upselling | Remote
At a glance
Manager-level Account Management role at Pavago. Remote, Brazil.
Pay not stated Account Manager salary
remoteroles summary, based on the employer's posting.
What you'll do
- Run a portfolio of current customer accounts, checking in regularly and reviewing each relationship
- Spot renewal concerns early, address customer issues, and work with internal teams on resolutions
- Find expansion opportunities and suggest products or services that fit customer needs
- Keep CRM account details, opportunities, and forecasts current while meeting retention and expansion goals
What you bring
- At least two years in account management, customer success, or sales
- You have used CRM systems and can handle several customer accounts at once
- You can build customer relationships, communicate clearly, solve problems, and identify growth opportunities
Who this fits
This full-time remote role is based in Colombia and follows U.S. business hours. It suits someone comfortable balancing customer relationships with retention and revenue targets.
From the employer
Account Manager – Customer Retention & Upselling | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring an Account Manager to manage existing customer relationships, improve retention, and drive expansion revenue.
You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover upsell and cross-sell opportunities based on customer needs.
What You’ll Do
- Manage a portfolio of existing customer accounts
- Conduct regular account reviews and customer check-ins
- Build relationships with key stakeholders
- Identify renewal risks and proactively resolve concerns
- Identify upsell and cross-sell opportunities
- Recommend additional products or services based on customer needs
- Coordinate internally to resolve customer issues
- Maintain accurate account notes, opportunities, and forecasts in the CRM
- Achieve retention and expansion revenue targets
Requirements
- 2+ years of account management, customer success, or sales experience
- Strong customer relationship-building skills
- Commercial mindset with experience identifying expansion opportunities
- Strong communication and problem-solving ability
- Experience working with CRM systems
- Comfortable managing multiple customer accounts simultaneously
- Results-driven and comfortable working against retention and revenue KPIs
What Success Looks Like
- Strong customer retention and renewal rates
- Consistent upsell and cross-sell revenue
- Healthy, engaged customer relationships
- Early identification of at-risk accounts
- Accurate CRM and account forecasting
- Consistent achievement of expansion targets
Interview Process
- Initial Screening Call
- Spark Hire Video Interview
- Recruiter Interview
- Client Interview
- Offer & Onboarding
Apply Now
If you’re strong at building customer relationships, protecting retention, and identifying opportunities to grow existing accounts, apply now and take ownership of customer success and expansion revenue.
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