Customer Success Manager, North America
PERSUIT Open At a glance
Manager-level Customer Success role at PERSUIT. Remote, United States · $120,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Guide enterprise accounts from onboarding through adoption, expansion and renewal across the customer lifecycle
- Create data-based success plans and coach clients on sourcing counsel, fee arrangements and legal spend controls
- Use product activity and savings figures to show client value and support renewals and account growth
- Build senior-level advocates and relationships across each account, then lead training and change efforts to grow adoption
- Spot account risks and growth opportunities early, bringing in internal specialists to respond
What you bring
- At least two years in SaaS customer success, account management, consulting or legal operations, managing client relationships or portfolios
- You can engage senior stakeholders confidently and lead consequential client discussions
- You can turn complex information into clear, practical insights
Who this fits
This role suits someone who enjoys advising enterprise clients and building relationships with senior legal and operations leaders. It is fully remote for U.S.-based candidates, with Eastern, Central or Mountain time zones preferred. Current U.S. work authorization is required, and visa sponsorship is unavailable. The stated base salary is $120,000 plus variable compensation.
From the employer
About PERSUIT
PERSUIT is a leading legal technology company transforming how in-house legal teams engage outside counsel and manage legal spend. Our innovative platform helps some of the world's largest organizations make smarter, more strategic decisions through competitive sourcing, greater transparency, and data-driven insights. We're a collaborative, fast-growing team passionate about challenging the status quo and driving meaningful change across the legal industry.
As a Customer Success Manager at PERSUIT, you'll partner with in-house legal teams to transform how they select and manage outside counsel and control legal spend, from intake to invoice.
You'll own a portfolio of North American enterprise clients and act as a strategic advisor to General Counsel and Legal Operations leaders. Your goal is to deliver measurable value, build lasting client relationships, and make renewal a no-brainer.
What You'll Be Doing
- Own a portfolio of enterprise clients across the full customer lifecycle, including onboarding, adoption, expansion, and renewal.
- Build data-driven success plans and advise clients on outside counsel management best practices, including competitive sourcing, alternative fee arrangements, and spend governance.
- Turn usage and savings data into a clear value story that drives renewal and expansion.
- Build executive sponsorship and develop strong, multi-threaded relationships across every account.
- Drive adoption through training, change management, and scalable self-service programs.
- Identify risks and growth opportunities early, collaborating with the right internal experts to take action.
This is a fully remote position open to candidates based in the United States. While we welcome applicants nationwide, candidates located in the Eastern, Central, or Mountain time zones are preferred.
We're AI-friendly. Feel free to use tools like ChatGPT during your prep, but we ask that your interview responses and work samples reflect your own thinking.
Requirements
Who You Are
- Bring 2–4+ years of experience in SaaS Customer Success, Account Management, consulting, or legal operations, with a track record of managing client relationships or portfolios.
- Confident engaging with senior stakeholders and comfortable leading high-stakes conversations.
- A data-literate storyteller who can translate complex information into clear, actionable insights.
- Proactive, organized, and technically curious, with an interest in leveraging technology and AI to work smarter.
- Bring a positive, "yes, and" mindset, with a willingness to learn, adapt, and grow.
Nice to Have
- Experience in legal operations, legal technology, fintech, or professional services.
- Familiarity with legal pricing, law firm sourcing, or corporate legal departments.
Work Authorization
This is a remote position open to candidates based in the United States. Applicants must have current, valid authorization to work in the U.S. PERSUIT is unable to provide visa sponsorship for this position.
Benefits
Compensation & Benefits
The base salary for this position is $120,000 plus variable compensation.
PERSUIT offers a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- 401(k)
- Paid time off
- Family leave
- Training and professional development opportunities
- Wellness resources
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