Application Systems Analyst II
At a glance
Mid-level IT Support & Helpdesk role at PingWind. Remote, United States · full-time · $74,500–$104,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Keep assigned enterprise applications available, then act as the main contact for their users and business teams
- Investigate application faults and slowdowns, identify their causes, and put fixes in place
- Give users Tier II help and coordinate with developers, infrastructure staff, and vendors on harder cases
- Configure applications for business needs and handle deployments, upgrades, patches, and improvements
- Track application health and contribute to software rollouts and system integration work
What you bring
- Three to five years supporting enterprise applications, analyzing systems, or administering applications
- Experience with Flexera FNMS and with commercial off-the-shelf or custom applications
- An active Public Trust clearance and DoD 8570 IAT Level II certification
- A high school diploma or GED, plus familiarity with the software development life cycle
Who this fits
This remote role suits an IT professional who can support enterprise applications and provide Tier II user assistance. The position requires an active Public Trust clearance and DoD 8570 IAT Level II certification.
From the employer
Location: Remote
Required Clearance: Active Public Trust
Certifications: DoD 8570 Information Assurance Technical Level II (IAT Level II) Certification required.
Required Education: Highschool Diploma/GED
Required Experience: 3–5 years of experience supporting enterprise business applications, systems analysis, or application administration. Experience with Flexera FNMS (FlexNet Manager Suite).
Description
Evanhoe is seeking an Application Systems Analyst II who is an experienced IT professional responsible for analyzing, implementing, maintaining, and supporting enterprise business applications. This role serves as the liaison between business stakeholders and technical teams to ensure business requirements are translated into effective technology solutions. The Application Systems Analyst II performs system analysis, application configuration, troubleshooting, testing, documentation, and production support while contributing to application enhancements and process improvements.
Primary Responsibilities
Typical Responsibilities/Tasks:
• Analyze, support, and maintain enterprise business applications to ensure optimal performance and availability.
• Serve as the primary point of contact for assigned applications and business units.
• Troubleshoot and resolve application issues, system errors, and performance problems.
• Perform root cause analysis and implement corrective actions.
• Provide Tier II application support to end users.
• Coordinate with developers, infrastructure teams, and vendors to resolve complex technical issues.
• Monitor application health, availability, and performance using enterprise monitoring tools.
• Configure and maintain enterprise applications based on business requirements.
• Support application deployments, upgrades, patches, and enhancements.
• Participate in software implementation and system integration projects.
Required Qualifications
• Experience supporting commercial off-the-shelf (COTS) and/or custom applications.
• Experience troubleshooting application and system issues.
• Working knowledge of the Software Development Life Cycle (SDLC).
Desired Qualifications
• Bachelor’s Degree
• Active DOD clearance
• Experience supporting Federal Government or public sector IT environments.
• Experience with ServiceNow, Salesforce, Microsoft Dynamics, SharePoint, or other enterprise platforms.
• Experience using IT Service Management (ITSM) tools such as ServiceNow, Jira, or Remedy.
Salary Range: $74,500 - 104,000.
The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
IT Support & Helpdesk work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
IT Support & HelpdeskRemote$70k+
Find me workBy the team behind remoteroles.