Customer Happiness Intern - Remote
At a glance
Junior role at Reedsy. Remote, United Kingdom · internship · £14,000–£26,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Help authors and publishing professionals with questions and issues using the platform
- Check projects submitted by users and build messages that bring inactive users back
- Write email and in-app messages that introduce users to platform features
- Keep the FAQ current using user questions, and pass user feedback along as product suggestions
- Support efforts to maintain a strong customer satisfaction score
What you bring
- You write clearly and accurately, with strong grammar and spelling
- You speak English at a native level and can communicate well on a remote team
- You can work at least thirty-five hours weekly for six months
- You bring an analytical approach, take initiative and own your tasks
Who this fits
This internship suits someone starting out who enjoys user support, clear writing and working with others remotely. It is a full-time commitment of at least thirty-five hours per week for six months, and the role is remote in the United Kingdom.
From the employer
About Reedsy
We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer.
We’ve grown to a community of 5,000,000 authors, and transformed the way people write and publish their book. Want to hop on board and help us get to our next destination? Cool, keep reading!
Job Description
Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.
You will be part of a team of 8. Your role will involve:
Offering support to Reedsy users;
Reviewing projects submitted on the platform;
Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
Maintaining and update our FAQ based on user feedback and questions;
Suggesting product features based on user feedback; and
Contributing to maintaining a high NPS (currently at 86!).
Requirements
Analytical mind;
You can work as part of a team (a remote team so the ability to communicate is even more essential), but also show initiative and take responsibility for your tasks;
Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling;
Native-level English speaker;
Availability to work full-time (at least 35 hours per week ) for 6 months;
Customer support experience is welcomed, but not a necessity.
Bonus Points
Previous experience working/interest in a marketplace and/or in a creative industry;
A good dose of ambition, as well as a great sense of humour;
Fluent in French, Spanish, or German.
Benefits
Work from home;
Paid paternal and maternal leave;
Annual team retreat
Salary range:
£14k – £26k
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