Network Engineer
At a glance
Mid-level Network Engineering role at Resideo. Remote, United States · full-time · no salary stated · we estimate $91,650–$148,500 across the United States.
Resideo has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Triage incoming client requests, troubleshoot Tier 1 and 2 network problems, and handle support cases with little supervision
- Configure AN Core systems for remote-site deployments and keep client network records current
- Update firmware, review monitoring alerts, and open or escalate tickets through the established workflow
- Document client systems, prepare equipment returns, and publish articles that help teammates share technical knowledge
- Coach clients and colleagues, learn new technologies, and provide emergency support after hours when needed
What you bring
- At least four years in networking and a current CCNA or an equivalent qualification
- Strong knowledge of network protocols, firewalls, routers, switching, TCP/IP, STP, and wireless LAN security
- Hands-on customer support experience, plus the ability to solve difficult technical issues while communicating with clients
- High proficiency with Ruckus wireless systems, Ruckus/Brocade ICX switches, and FortiGate or Sophos firewalls
Who this fits
This role suits a mid-level network engineer who can manage support work independently while collaborating with clients and teammates. You must be available for nights and weekends as needed and able to work Central or Eastern hours. The role includes occasional after-hours emergency support.
From the employer
The Network Engineer will report to the Technical Services Manager and is responsible for assessing incoming support requests and addressing them with minimal oversight. The candidate must be comfortable working in a fast-paced environment that is goal-oriented and emphasizes accountability for delivering results. The position will require someone who can multitasking, is an efficient out-of-the-box thinker, and looking to actively add to their network knowledge. Our Network Engineers must be highly proficient with Ruckus Wireless network systems (including SmartZone wireless controllers and Unleashed wireless access points), Ruckus/Brocade ICX switches, FortiGate and Sophos Firewalls.
JOB DUTIES:
Open tickets and diagnose Tier 1/2 technical support issues with remote clients’ networks
Program/provision AN Core solutions for deployment at remote sites
Provide and maintain thorough documentation of client systems
Perform firmware updates on remote client systems
Create and manage client contacts/accounts within AN systems
Foster a spirit of collaboration with clients and teammates by coaching and sharing knowledge
Learn new technologies and products
Review alerts from the Access Networks Live Monitoring system and escalate/create tickets using a defined process
Write/publish articles to increase the team's institutional knowledge
Prepare tickets for RMA processing
Occasional after-hours emergency support for remote clients
YOU MUST HAVE:
4+ years networking experience and current CCNA certification (or equivalent)
Advanced understanding of network protocols, firewalls, routers, switching, TCP/IP, STP
Advanced understanding of wireless local area networks, authentication, security, and encryption protocols
Experience supporting customer environments in a helpdesk/support capacity
Able to solve complex technical problems while under pressure and interfacing with clients
Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
Availability nights/weekends as needed
Able to work in CST or EST hours
WE VALUE:
Residential custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4
RCWA, RCNA CWNA/CWNP, ICX/Brocade certifications or equivalent experience
Experience programming and troubleshooting Ruckus solutions
Experience with remote desktop support applications
Working knowledge of ConnectWise
Python, VBScript, JavaScript, or other scripting experience
Apple or Microsoft certifications
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