Account Manager Renewals - APAC
Seeq Open At a glance
Manager-level Account Management role at Seeq. Remote, Australia · full-time · A$120,713 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Keep commercial customers’ subscriptions on track for renewal by using a structured countdown process
- Build ties with customer decision-makers and find ways to grow existing accounts
- Check how customers use Seeq, understand their use cases and needs, and bring in partners when useful
- Coordinate with Sales, Customer Success and Technical Support to resolve concerns and keep service smooth
- Track and share renewal, revenue forecast, sales progress and customer satisfaction measures with management
What you bring
- You have account management experience with commercial customers and subscription renewals
- You can build relationships with customer decision-makers and spot opportunities to expand products and services
Who this fits
This role suits an account manager focused on renewals and growth across commercial industrial customers in APAC, including pharma, power generation and other listed industries. You’ll work remotely from Australia, report to the VP of EMEA & APAC and help shape how the newly formed team goes to market.
From the employer
Seeq is seeking a highly motivated and results-driven account manager to join a high-performing team focused on commercial customers in the Asia Pacific region. In this role, you will focus on renewing and expanding existing Seeq subscriptions in commercial industrial companies with a specific industry focus on pharma, power generation, oil and gas, chemicals, and food and beverage.
Your primary goal will be to ensure customer satisfaction, maximize retention, and identify opportunities for expanding our Seeq solutions platform. You will work closely with customers to understand their needs, provide tailored solutions, and ensure they derive maximum value from their Seeq subscriptions. As this is a newly formed team, you will also have the opportunity to help build out and evolve how we go to market. The position reports to Seeq’s VP of EMEA & APAC, reflecting the importance of the role.
Requirements
• Manage a portfolio of commercial accounts and ensure on-time renewal of Seeq subscriptions by following a disciplined T-minus process.
• Develop and maintain strong relationships with key decision-makers and stakeholders within client organizations to build relationships and drive expansion opportunities.
• Proactively identify opportunities for expanding additional Seeq products and services.
• Conduct regular check-ins with clients and be thoroughly familiar with current Seeq usage to understand their business needs, use case utilization and ensure they are leveraging Seeq effectively; involving partners as appropriate.
• Collaborate with internal teams, including Sales, Customer Success, and Technical Support, to address customer concerns and provide seamless customer experience.
• Track and report to management key metrics related to account management, sales progress, renewals, revenue forecasts and customer satisfaction.
• Stay updated on industry trends/developments, technology advancements, competition activities and best practices to provide clients with relevant insights and recommendations as well as to effectively position our advanced analytics solution.
• Manage a portfolio of commercial accounts and ensure on-time renewal of Seeq subscriptions by following a disciplined T-minus process.
• Develop and maintain strong relationships with key decision-makers and stakeholders within client organizations to build relationships and drive expansion opportunities.
• Proactively identify opportunities for expanding additional Seeq products and services.
• Conduct regular check-ins with clients and be thoroughly familiar with current Seeq usage to understand their business needs, use case utilization and ensure they are leveraging Seeq effectively; involving partners as appropriate.
• Collaborate with internal teams, including Sales, Customer Success, and Technical Support, to address customer concerns and provide seamless customer experience.
• Track and report to management key metrics related to account management, sales progress, renewals, revenue forecasts and customer satisfaction.
• Stay updated on industry trends/developments, technology advancements, competition activities and best practices to provide clients with relevant insights and recommendations as well as to effectively position our advanced analytics solution.
Benefits
Benefits:
Salary - 120,713 AUD
- Unlimited PTO
- Internet and mobile phone reimbursements
- Vacation bonus program
- Generous home office allowance
- The best co-workers (we've analyzed the data, so we know it's true.)
- Pet-friendly workspace (your dog will be so happy to have you home)
- You love your job!
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