Client Success Manager (Remote)
At a glance
Manager-level Customer Success role at SmartScale360. Remote · full-time.
Pay not stated Client Success Manager salary
remoteroles summary, based on the employer's posting.
What you'll do
- Manage client accounts from onboarding through renewals, serving as their main contact and keeping relationships active
- Coordinate onboarding handoffs from sales to operations, then align services with each client's goals and expectations
- Review account health, service results and client satisfaction through regular check-ins and performance updates
- Resolve client issues with recruitment, operations and leadership teams, while tracking milestones, activity and deliverables
- Spot ways to retain or expand accounts, support renewals and improve the client experience
What you bring
- At least three years in a hands-on client-facing role such as customer success, account management or a related field
- You communicate confidently in English with U.S.-based clients, in writing and in conversation
- You have managed client relationships and portfolios, including onboarding and retention
- You can coordinate across teams and handle client concerns, escalations and service problems
Who this fits
This remote role is based in South America and serves U.S.-based clients, so it suits someone comfortable communicating with them in English. Recruitment or staffing experience is an advantage.
From the employer
Location: Remote (South America)
About the Role
SmartScale360 is hiring a Client Success Manager to manage client relationships, lead onboarding, support account growth, and ensure a strong customer experience for our U.S.-based clients.
You’re a Strong Fit If You Have:
- 3-5+ years of hands-on experience in Client Success, Customer Success, Account Management, Client Relations, Customer Experience, Recruitment, Staffing, or a related field
- Experience managing U.S.-based clients or working with U.S. companies is strongly preferred
- Strong verbal and written English communication skills, with confidence communicating directly with clients
- Proven experience managing client relationships, account portfolios, customer onboarding, and client retention
- Experience coordinating with Recruitment, Operations, HR, or cross-functional teams
- Strong problem-solving skills with the ability to handle client concerns, escalations, and service issues
- Experience conducting client check-ins, business reviews, performance updates, or account reviews
- Familiarity with CRM systems, account management platforms, and project management tools
- Strong organizational and time-management skills with the ability to manage multiple client accounts and priorities
- Self-motivated, detail-oriented, and comfortable working independently in a remote work environment
- Recruitment or staffing experience is a strong advantage
What You’ll Do:
- Manage assigned client accounts and serve as a primary point of contact throughout the customer lifecycle
- Build and maintain strong long-term client relationships through proactive communication and regular follow-ups
- Lead client onboarding and implementation, ensuring a smooth transition from sales to operations
- Understand client goals, requirements, and expectations and ensure services are aligned with their business needs
- Conduct regular client check-ins, account reviews, and performance updates
- Monitor client satisfaction, engagement, account health, and service performance
- Address client concerns, resolve issues, and coordinate escalations and solutions when needed
- Partner with Recruitment, Operations, and Leadership teams to ensure client needs are met
- Track client metrics, account activity, deliverables, renewals, and key milestones
- Maintain accurate CRM records, account notes, reports, and client documentation
- Identify opportunities for client retention, account expansion, upselling, and service improvement
- Support contract renewals and strengthen long-term client partnerships
- Identify process improvements that enhance customer experience, client satisfaction, and operational efficiency
Tools & Technology:
- CRM: HubSpot, Salesforce, Zoho, or similar
- Communication: Slack, Microsoft Teams, Zoom, Google Meet
- Productivity: Google Workspace, Microsoft Office
- Project Management: Asana, ClickUp, Monday.com, or similar
Schedule:
- Monday - Friday (flexibility is a plus)
Before You Apply
⚠️ Please apply only if you have hands-on experience in Client Success, Customer Success, Account Management, Client Relations, or a related client-facing role, and are confident communicating with U.S.-based clients in English.
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