(English C1) Part-time Technical Support Consultant (remotely)
At a glance
Mid-level IT Support & Helpdesk role at SupportYourApp. Remote, Albania · contract.
Pay not stated IT Support & Helpdesk salary
remoteroles summary, based on the employer's posting.
What you'll do
- Handle customer questions through email, phone calls and chat, including password resets and D2C or B2B requests
- Investigate home app and product problems, then walk customers through practical fixes one step at a time
- Ask diagnostic questions, follow support procedures and use judgment when a case falls outside them
- Record conversations and troubleshooting clearly, and pass unresolved or complex cases to the right team
- Juggle several customer conversations while keeping responses accurate, patient and professional
What you bring
- At least one year in a technical customer support position
- English at C1 level or higher for both speaking and writing
- A computer with at least eight GB of RAM and internet speeds of at least 50 Mbps down and 40 Mbps up
Who this fits
This part-time contractor role suits someone comfortable diagnosing technical issues and supporting customers with patience and clear communication. It is fully remote, with a fixed schedule: Saturday and Sunday from 1:00 to 4:30 PM UTC, and Wednesday through Friday from 1:00 to 4:00 PM UTC. The engagement begins short-term, with possible continuation into a longer collaboration.
From the employer
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Technical Support Consultant on a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.
Excited? Let’s see what it takes 💛
What you will do:
- Provide technical support via email, calls and chats in a professional and efficient manner;
- Provide technical and customer support. D2C and B2B inquiries, password resets;
- Troubleshoot issues with home app and escalations;
- Troubleshoot product issues and guide customers through solutions step-by-step;
- Ask the right questions to understand and diagnose the problem;
- Follow troubleshooting procedures while also using good judgment when the situation isn't covered by a standard process;
- Document customer interactions and troubleshooting steps clearly;
- Escalate complex or unresolved technical issues when necessary;
- Provide a positive, patient, and professional customer experience;
- Manage multiple conversations efficiently while maintaining accuracy and quality.
What you need to succeed in this role:
- Excellent English communication skills (at least C1 for both spoken and written);
- At least 1 year of experience in technical customer support role;
- Tech-savvy mindset;
- Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions;
- Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Benefits:
- Fixed schedule: Sunday, Saturday: 1:00-4:30 PM, Wednesday - Friday: 1:00 PM -4:00 PM (UTC)
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Balance between project workload and personal time;
- Responsive leadership interested in your development;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Technical Support Consultant who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
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