French-Speaking Customer Solutions Specialist
At a glance
Mid-level Solutions & Sales Engineering role at transcosmos (TCIS). Remote, Hungary · full-time.
Pay not stated Solutions & Sales Engineering salary
remoteroles summary, based on the employer's posting.
What you'll do
- Handle customer questions by phone and email, covering service issues and technical problems
- Diagnose customer issues and guide engineers through installation or deployment support
- Use support procedures to close cases, referring complex problems to Level 2
- Protect customer data while coordinating with customers, engineers and internal teams
What you bring
- You communicate in English at B2 level and French at C1 level
- You bring a customer-focused approach, practical problem-solving and careful organization
Who this fits
This mid-level remote role suits someone who enjoys customer-facing technical support. You must perform the work from within Hungary.
From the employer
Make a real impact every day!
As a Customer Solutions Specialist, you’ll support customers via phone and email, resolving service and technical inquiries with confidence and care. You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.
Please note that although this is a remote position, the work must be performed within Hungary!
What You’ll Do
- Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
- Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed
- Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams
Requirements
What You Bring
- Strong communication skills in English (B2) and French (C1)
- Customer-focused mindset and problem-solving skills
- Good organizational skills and attention to detail
Benefits
At Transcosmos, you’ll find a supportive team environment with real opportunities to grow.
- Paid training
- Competitive salary
- Cafeteria benefits
- Medicover
Please note that although this is a remote position, the work must be performed within Hungary!
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