Italian-Speaking Customer Solutions Specialist
At a glance
Mid-level Solutions & Sales Engineering role at transcosmos (TCIS). Remote, Hungary.
Pay not stated Solutions & Sales Engineering salary
remoteroles summary, based on the employer's posting.
What you'll do
- Help customers by phone and email, diagnosing service or technical problems and guiding them to solutions
- Assist engineers with troubleshooting and installation or deployment questions
- Use support procedures to resolve cases, sending more complex problems to Level 2
- Keep customers updated as cases progress and follow data privacy and security rules
What you bring
- You communicate in English at B2 level and Italian at C1 level
- You bring a customer-oriented approach, practical problem-solving, and strong organization with careful attention to detail
Who this fits
This mid-level remote role suits someone who enjoys customer-facing technical support and working with engineers and internal teams. You must perform the work from within Hungary.
From the employer
Make a real impact every day!
As a Customer Solutions Specialist, you’ll support customers via phone and email, resolving service and technical inquiries with confidence and care. You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.
What You’ll Do
- Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
- Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed
- Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams
Please note that although this is a remote position, the work must be performed within Hungary!
Requirements
What You Bring
- Strong communication skills in English (B2) and Italian (C1)
- Customer-focused mindset and problem-solving skills
- Good organizational skills and attention to detail
Benefits
Why Join Us?
At Transcosmos, you’ll find a supportive team environment with real opportunities to grow.
- Paid training
- Competitive salary
- Cafeteria benefits
- Medicover
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