Senior Customer Success Manager
At a glance
Senior Customer Success role at Tremendous. Remote, United States · full-time · $160,000–$220,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Manage a book of enterprise clients, reviewing business goals and addressing account risks to protect retention and satisfaction
- Guide new enterprise customers through setup, lining up internal teams so their programs launch smoothly
- Grow existing accounts by finding expansion opportunities, negotiating contracts and building longer-term relationships
- Bring customer feedback to Product and help shape its roadmap decisions
What you bring
- At least five years in customer success or account management, including two years with enterprise clients
- A record of improving retention and expansion while handling complex customer relationships
- Strong analysis, problem-solving, detail management and communication skills
Who this fits
This senior role suits an empathetic, strategic operator who can balance hands-on account needs with growth priorities and manage several competing demands independently. It is fully remote, with work-from-anywhere availability across the Americas.
From the employer
Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We're trusted by 20,000 organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide.
Our customers (researchers, marketers, HR teams, nonprofits, and platform businesses) rave about how fast and easy Tremendous is to use. Check out our ratings on G2.
Tremendous is profitable and growing without outside investors. We're a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. The team agrees– our employee NPS is in the high 80s.
About the role
We're seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts. In this role, you'll own the complete customer lifecycle, from onboarding through renewal and expansion, while serving as the trusted advisor for clients.
What you'll do
Own a portfolio of 50–80 enterprise accounts, conducting strategic business reviews and proactively managing account health to maximize retention and satisfaction.
Lead end-to-end onboarding for new enterprise clients, coordinating cross-functional teams and ensuring seamless program launches
Drive revenue growth through strategic upsell and cross-sell initiatives, managing contract negotiations and securing long-term partnerships
Act as the voice of the customer internally, collaborating with Product to influence roadmap decisions
What you'll bring
5+ years of experience in Customer Success, Account Management, with 2+ years focused on enterprise accounts
Proven track record of managing complex client relationships and driving measurable retention and expansion outcomes
Experience at a high-growth B2B startup strongly preferred
Strong analytical and problem-solving abilities with attention to detail
Excellent communication skills with the ability to build rapport at all levels of an organization
You'll thrive here if you're
Strategic yet execution-focused, able to see the big picture while managing day-to-day client needs
Naturally empathetic with both customers and internal stakeholders
Self-motivated and autonomous with the ability to manage multiple priorities in a fast-paced environment
What's cool about the role
Competitive pay and equity. Base salary for this role: $160k to $220k.
Real benefits. 100% covered health (US), unlimited PTO, 12-16 weeks paid parental leave.
Fully remote. Work from anywhere in the Americas.
Great culture. Read more about how we work in our public handbook.
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Customer SuccessRemote$160k+
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