Customer Success Manager
At a glance
Manager-level Customer Success role at Vantage. Remote, United States · full-time · $110,000–$140,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Guide customers through onboarding, product adoption, value reviews and renewal planning across the post-sale relationship
- Help customers get the most from Vantage by acting as their trusted product advisor
- Bring customer concerns into internal discussions and push for resolution of support problems, feature requests and adoption barriers
- Build relationships with different customer stakeholders to maintain engagement across their organizations
What you bring
- At least three years in customer-facing roles as a Customer Success or Technical Account Manager in B2B tech or SaaS
- You have worked with FinOps or cloud cost management products
- You communicate clearly and tailor detail to technical leaders, including engineering and infrastructure executives and DevOps professionals
Who this fits
This role suits someone comfortable with technical customer conversations, infrastructure and a varied portfolio spanning SMB through commercial accounts. It is remote and open to candidates who can be employed in the United States.
From the employer
About Vantage:
Vantage is the financial control plane for infrastructure cost management. The infrastructure stack is rapidly changing as companies leverage cloud, SaaS and increasing AI vendors to run their companies. As a result there’s a need for these companies to better allocate, govern and forecast costs using a platform like Vantage.
Our platform is used first and foremost by developers who have been empowered to be held responsible for infrastructure efficiency but done in partnership with finance and FinOps teams. We provide engineering, finance, and FinOps teams with the tools they need to make informed decisions about their cloud infrastructure and ultimately their business.
We're a fast-growing, remote-first company building products for some of the most innovative technology companies in the world.
About The Role:
Vantage’s customer base is growing and, as a result, we’re looking to onboard another member to our customer success team. The Vantage customer success team works with customers after they’ve already chosen to subscribe to Vantage. You’ll serve as your customer’s main point of contact after being introduced by a sales team member. You’ll lead your customers through onboarding, conduct training sessions, solicit ongoing product feedback, present business reviews, and be the voice of the customer in internal company meetings.
This role is more technical and product-oriented and you’ll be looked at as a subject matter expert from a customer perspective. Customer Success Managers currently work with customers from growth stage startups up to enterprises.
Our customers are technical in nature and require a high bar for people that they work with. If you enjoy infrastructure and working with companies to learn about their infrastructure in an effort to help them save money, this could be an ideal job for you.
What You Will Do:
You will own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. As we scale, this will evolve
Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution
Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption
Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model
Who We're Looking For:
3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
Previous experience with FinOps Cloud Cost Management solutions
You have a bias for action and believe in continuous development, ambiguity is in your comfort zone
Ability to efficiently manage a wide portfolio from SMB up to Commercial accounts
Strong emotional intelligence and the ability to empathize with customers
A kind person
Bonus Points:
Monitoring and observability expertise
Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
Relevant Data Visualization / financial product experience
At this time Vantage is only setup to employ in the United States
Customer Success work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Customer SuccessRemote$110k+
Find me workBy the team behind remoteroles.