People Operations & Performance Associate - Bilingual, Fully Remote
Valatam Open · verified Oct 24, 2026 At a glance
Junior People Operations & HRIS role at Valatam. Remote, Peru · full-time.
Pay not stated People Operations & HRIS salary
remoteroles summary, based on the employer's posting.
What you'll do
- Track virtual assistants’ attendance, hours, output and performance, then flag risks and address their causes
- Coach virtual assistants through check-ins and improvement plans when their performance needs attention
- Keep performance records and dashboards current, with monthly reports on productivity, service quality and engagement
- Check undertime and overtime figures before sending them to Finance, and work with Account Management on client concerns
- Support engagement, recognition, development and retention efforts, plus new-hire training and other HR projects
What you bring
- You communicate fluently in English at C1/C2 level and in Spanish
- You bring two to three years in people or account management, HR workforce management, productivity coordination or a similar area
- You have tracked KPIs such as productivity, attendance, deliverables or service quality
- You can use Google Workspace and Microsoft Office proficiently
- You have a quiet home workspace, reliable internet meeting the stated speeds, and a backup connection
Who this fits
This junior, fully remote role is based in Peru and suits someone comfortable monitoring performance and giving constructive coaching. The work involves coordinating with HR, Account Management, Finance and other teams.
From the employer
About Valatam
Valatam connects bilingual professionals from Latin America with global clients. We're proud to be certified as a Great Place to Work for 2025–2026, proof that great work starts with great people.
About the Role
As a Remote People Operations & Performance Associate, you will monitor Virtual Assistant performance, productivity, and attendance while providing coaching and ongoing support. You will analyze performance data, maintain accurate reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.
Key Responsibilities
- Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports
- Identify performance risks, analyze root causes, and implement timely improvement plans
- Conduct regular check-ins and coaching sessions, and implement improvement plans when necessary
- Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement
- Validate undertime and overtime data for accurate, timely submission to Finance
- Partner with Account Management to align VA performance with client expectations and address concerns
- Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends
- Support VA engagement, recognition, development, and retention initiatives
- Contribute to broader HR programs, new-hire training, and administrative projects
- Other related tasks as needed
Requirements
- Fluent in English (C1/C2) and Spanish
- 2–3 years of experience in people management, account management, HR workforce management, or productivity coordination, or similar
- Experience tracking KPIs, productivity, attendance, deliverables, or service quality
- Proficient in Google Workspace and Microsoft Office
- Experience with Asana, Notion, Trello, or similar project management tools is a plus
- Experience with time-tracking tools is a plus
- Excellent interpersonal and coaching skills, with the ability to give constructive feedback
- Excellent communication and attention to detail
- Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connection
- Bachelor's or Associate's degree preferred
Benefits
Our Core Values at Work
We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you.
What We Offer
- Hourly rate equivalent to approximately USD $950-$1,100 per month, based on experience.
- Paid time off and performance bonuses.
- Monthly medical insurance stipend after meeting eligibility criteria.
- Birthday and work-anniversary bonuses.
- Gym and wellness allowance.
- Unlimited online fitness classes.
- Company events and Christmas celebrations.
Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.
People Operations & HRIS work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
People Operations & HRISRemote
Find me workBy the team behind remoteroles.