Senior Application Analyst

Abbott abbott.com Open · verified Oct 24, 2026

Remote United States Full-time Senior IT Support & Helpdesk

At a glance

Senior IT Support & Helpdesk role at Abbott. Remote, United States · full-time · $78,000–$156,000 base.

SalaryStated by Abbott

$78,000 – $156,000

Base salary for this role, in USD per year, as published in the posting.

RoleIT Support & Helpdesk

SenioritySenior

LocationUnited States

WorkplaceRemote

EmploymentFull-time

Base pay$78,000–$156,000

PostedSep 18, 2026 · 5w ago

Role brief

remoteroles summary, based on the employer's posting.

What you'll do

Estimate requested enhancements and support work, then shape, configure and test the related workflow changes
Resolve application questions and incidents from end users, including issues that affect connected application teams
Coordinate with business stakeholders and vendor implementation staff to align system changes with operational needs
Review project and issue progress with leadership, and delegate configuration work to analysts or managed services
Coach other analysts and improve IT processes through clearer design and documentation

What you bring

At least five years delivering or configuring technology solutions in an application analyst or project role
Expertise in one listed area, such as patient identification workflows, revenue cycle or CRM and MyChart
A bachelor's degree in computer science, management information systems or a related field, or a high school diploma plus four relevant years
You can earn the required Epic application certification within eight weeks of starting
You are authorized to work in the United States without employer sponsorship

Who this fits

This remote U.S. role suits a senior analyst comfortable owning application support and system changes while mentoring peers. You may work on-call, including nights and weekends, and travel about five percent of the time.

From the employer

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Position Overview

At Abbott Cancer Diagnostics, we're cancer fighters. That's not a tagline, it's the reason we come to work every day. Our mission is to change lives through advances in cancer detection and treatment guidance, and ultimately to help eradicate the disease and the suffering it causes. Everything we build, including the software you'd be leading, exists to move that mission forward.

As a Senior Application Analyst, you will work on business systems design and configuration, Upgrades, and improvements for assigned technology platforms. As a primary support contact for application end-users, the Senior Application Analyst will work to identify issues that arise in the application area, as well as issues that impact other application teams and work to resolve them. The Senior Application Analyst will perform impact analysis of desired changes, build and test systems changes, and identify areas of improvement associated with platform performance and opportunities to enable business processes and requirements.

The Senior Application Analyst will act as a mentor to more junior analysts on the team, support questions and may delegate activities to other analysts.

Essential Duties

Include, but are not limited to, the following:

Lead the estimation of enhancement or support requests.
Guide workflow design, configure and test system changes, and analyze technical issues.
Liaise with business systems stakeholders and software vendor’s implementation staff, ensuring alignment of business needs with delivery of systems changes.
Develop an understanding of operational needs to set the direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements.
Participate in training and work with end users.
Troubleshoot problems and questions.
Provide end-user support for issues entered into tracking systems.

Review the status of projects and issues with project leadership.
Assign or delegate configuration or other activities to Application Analysts or Managed Services team members.
Act as delegate for Applications Manager for incident or problem resolution.
Provide mentorship for other peers and leadership to solve problems, even if it's outside of their normal responsibilities/scope.
Be a leader on internal process design and documentation to drive continuous improvement for the IT department or team.
Ability to work within normal business hours, as well as on-call, with potential for nights and weekends.
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
Support and comply with the company’s Quality Management System policies and procedures.
Regular and reliable attendance.
Demonstrate flexibility with respect to changing end-user business needs.
Work within a cross functional team.
Apply strong problem-solving skills.
Ability and willingness to take ownership of work activities and ensure that they are done in a timely, accurate and efficient manner.
Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks and to help others.
Ability to communicate information clearly and concisely with project leadership, subject matter experts and key stakeholders.
Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.
Ability and willingness to learn new software applications.
Strong analytical skills, business intuition, and organizational ability.
Excellent interpersonal and communication skills, ability to operate in a cross functional and complex matrix environment.
Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances.
Ability to operate telephone system and computer keyboard and printer.
Ability to lift up to 10 pounds for approximately 5% of a typical working day.
Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
Ability to comply with any applicable personal protective equipment requirements.
Ability to travel approximately 5% of working time.

Minimum Qualifications

Bachelor’s degree in Computer Science, Management Information Systems or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of Bachelor’s degree.
5+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role and Subject Matter Expert in one or more of the following areas: patient identification workflows in the healthcare setting, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry.
Possession of or ability to obtain relevant Epic software application(s) certification within 8 weeks of hire.
Authorization to work in the United States without sponsorship.
Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications

Applicable certifications with preference given to Epic Prelude, Epic Identity, and Epic Eligibility (RTE).
Professional working knowledge in Health Care or Biotechnology.
Professional working knowledge with agile delivery methodologies

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

The base pay for this position is

$78,000.00 – $156,000.00

In specific locations, the pay range may vary from the range posted.