Desktop Support Engineer
Astreya Open · verified Oct 24, 2026 At a glance
Mid-level IT Support & Helpdesk role at Astreya. Remote, France · full-time · no salary stated · we estimate €36,250–€67,250 across France.
Astreya has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Troubleshoot and deploy computers, rugged factory laptops, printers, scanners and conference room A/V equipment
- Work tickets through ITSM queues, routing requests and handling escalations
- Investigate major incidents, find their root causes and help prevent repeat issues
- Write and update support procedures, runbooks and knowledge articles
- Use SCCM, IT Shop and Nexthink to check endpoint status and support devices
What you bring
- Four to seven years supporting desktops on site in office and factory settings
- Strong Windows troubleshooting skills and basic networking diagnostics
- Experience supporting laptops, rugged devices, printers, handheld scanners and conference room A/V
Who this fits
This role suits a mid-level desktop support engineer comfortable with hands-on troubleshooting across office and factory environments. It is listed as remote in France, while the support experience required is on site.
From the employer
We are seeking a Desktop Support engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly.
Key Responsibilities
• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools;
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
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