Onsite Desktop Support Engineer - Glasgow
At a glance
Mid-level IT Support & Helpdesk role at Computacenter. Remote, United Kingdom · no salary stated · we estimate £32,500–£51,709 across the United Kingdom.
Computacenter has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Resolve second-line incidents within SLA and handle service requests, keeping the monthly incident target below two percent
- Complete assigned support work and non-standard requests within their agreed timeframes
- Help internal and external project managers with project tasks, and alert Level 3 teams to major issues
- Diagnose laptop, desktop, network and printer problems, then install and configure hardware or software
What you bring
- You have in-depth knowledge of Windows 10 and 11, including builds, configuration and registry settings
- You understand LAN, WAN, VLAN, Wi-Fi, DHCP, DNS/WINS, PXE and VPN connectivity
- You bring basic SCCM and Active Directory knowledge, IT service management software experience with ServiceNow, and strong customer service skills
- You hold a full UK driving licence and have SC Clearance or can undertake the clearance process
Who this fits
This role suits a hands-on desktop support engineer comfortable with second-line incident resolution and customer-facing support. It is full-time onsite in Glasgow, requires a full UK driving licence, and may involve some flexibility in working hours. SC Clearance is required or must be undertaken.
From the employer
Location: GBR - Mobile Eng | Job-ID: 220810 | Contract type: Standard | Business Unit: Technicians
Onsite Desktop Support Engineer
Life on the team
We’re looking for a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience.
Location: Glasgow (onsite full time)
What you’ll do
- Undertake incident and request tasks
- Possess 2nd line responsibility for resolving incidents to SLA
- Maintain a <2% incident per month target
- Be responsible for the completion of assigned works within allocated timeframes
- Undertake Project Tasks, supporting both internal and external Project Managers
- Undertake Non-Standard Requests tasks to agreed timescales
- Proactively communicate and coordinate with Level 3 teams to highlight major level issues
- Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
- Install & configure software and hardware
What you’ll need
- An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
- Experience handling LTSC Channels and KIOSK is highly desirable
- Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
- Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
- An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
- Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
- Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
- Excellent customer interface and customer service skills
- Some flexibility with working hours when needed
- Full UK Driving License
- SC Cleared or required to undertake SC Clearance
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter
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