Onsite Desktop Support Engineer - Lossiemouth, Moray
At a glance
Mid-level IT Support & Helpdesk role at Computacenter. Remote, United Kingdom · no salary stated · we estimate £32,500–£51,709 across the United Kingdom.
Computacenter has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Resolve second-line incidents within SLA, keeping monthly incident levels below the stated target
- Complete assigned support work and non-standard requests within their agreed timeframes
- Coordinate with Level 3 teams when major issues need attention
- Troubleshoot laptop and desktop hardware, network and printer problems, then install or configure equipment and software
- Handle project tasks alongside internal and external project managers
What you bring
- Strong knowledge of Windows 10 and 11, including system builds, configuration and registry settings
- Practical network knowledge covering LAN, WAN, VLAN, Wi-Fi, DHCP, DNS/WINS, PXE and VPN connectivity
- Basic SCCM and Active Directory knowledge, familiarity with IT service models, and experience with ServiceNow
- Good customer service skills, a full UK driving licence and SC clearance or willingness to obtain it
Who this fits
This is a full-time, on-site role in Lossiemouth, suited to a mid-level desktop support engineer who can handle second-line work. You’ll need some flexibility in your working hours when required.
From the employer
Location: GBR - Mobile Eng | Job-ID: 220796 | Contract type: Standard | Business Unit: Technicians
Onsite Desktop Support Engineer
Life on the team
We’re looking for a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience.
Location: Lossiemouth, Moray (onsite full time)
What you’ll do
- Undertake incident and request tasks
- Possess 2nd line responsibility for resolving incidents to SLA
- Maintain a <2% incident per month target
- Be responsible for the completion of assigned works within allocated timeframes
- Undertake Project Tasks, supporting both internal and external Project Managers
- Undertake Non-Standard Requests tasks to agreed timescales
- Proactively communicate and coordinate with Level 3 teams to highlight major level issues
- Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
- Install & configure software and hardware
What you’ll need
- An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
- Experience handling LTSC Channels and KIOSK is highly desirable
- Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
- Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
- An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
- Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
- Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
- Excellent customer interface and customer service skills
- Some flexibility with working hours when needed
- Full UK Driving License
- SC Cleared or required to undertake SC Clearance
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter
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