Technical Service Representative
Jacuzzi Group Open · verified Oct 24, 2026 At a glance
Mid-level role at Jacuzzi Group. Remote, Canada · full-time · from CA$55,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Help dealers and customers resolve operating, functional and technical problems with spas and swim spas
- Handle dealer questions by phone and email, and explain repair steps or accessory installation in French when needed
- Visit customer sites for service and investigate warranty concerns, including explaining the applicable terms
- Write product updates for dealers and share field problem analysis with quality teams to support improvements
What you bring
- You speak and write both French and English fluently
- You have at least five years of customer-facing work in manufacturing or an industrial setting
- You can troubleshoot mechanical parts and electrical issues, with practical field skills and electro-mechanical understanding
Who this fits
This role suits someone comfortable handling customer support independently while coordinating with coworkers across service and quality. The job is remote, with occasional customer-site travel; a valid passport and driver’s license are required. Occasional overtime and weekend work may be needed.
From the employer
Jacuzzi Group is a leading manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. With their headquarters in California and operations all over the world, Jacuzzi Group has been providing innovative wellness solutions for over 65 years.
Reporting to the Customer Service Manager, the ideal candidate will interact with our customers to provide product technical and process information in response to inquiries, concerns, and requests for technical support on spa products and services. The incumbent will provide a high level of customer service for our English and French speaking dealer and service center base, primarily through handling phone calls and emails and on-site service as required.
The Technical Support Specialist will work closely with Operations, Field Representatives, Quality and Customer Service implementing solutions that enhance the customer experience.
WHAT YOU'LL DO
- Provide expertise to our dealers and customers to resolve technical, functional, and operational issues for spa and swim spa product
- Answer and respond professionally to technical dealer calls and emails with a customer first aptitude
- Provide verbal instruction and French translation as needed for repairing spas and installing accessories
- Perform service calls to the customer site as required
- Troubleshoot warranty related issues, providing customers with an explanation of warranty terms for
- various products
- Write technical memos and product bulletins to keep dealers current on product updates
- Work with the QA department on continuous improvement of our products
- Provide the organization with analysis regarding problems reported from the field
Compensation is $55,000+
Requirements
- Fully fluent in French and English
- A minimum of 5 years’ experience with customer interaction in a manufacturing/industrial environment
- Strong technical aptitude and hands on capability in the field. Knowledge of spa products is an asset
- Working knowledge of mechanic components and electrical troubleshooting
- Demonstrated verbal and written communication skills.
- Excellent problem-solver, able to manage and resolve conflict
- Ability to work independently and effectively with co-workers and customers
- Knowledge of MS Office Suite, ERP systems
- Occasional travel, valid passport and driver’s license required
- Occasional overtime and weekend work may be required
- Understanding of electro-mechanical concepts is required
Benefits
- Remote work
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
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