Support Engineer
At a glance
Mid-level IT Support & Helpdesk role at Kyivstar. Remote, United States · full-time · no salary stated · we estimate $71,694–$112,619 across the United States.
Kyivstar has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Handle incidents from initial alert and triage through root-cause analysis, lasting fixes and prevention
- Keep data pipelines, cloud and on-premises environments, and applications running reliably
- Maintain AWS environments, on-premises servers and Kubernetes clusters
- Support development and business analysis teams, and configure and maintain monitoring systems
What you bring
- At least six months of experience working as a Support Engineer
- Basic Linux knowledge, plus practical experience with Git, sh/bash and diagnostic tools such as curl or dig
- Experience using monitoring and alerting systems, such as Prometheus or Grafana
Who this fits
This mid-level remote role suits someone who wants to support data products and build toward DevOps work. It is listed as full-time and based in the United States.
From the employer
We are looking for a Support Engineer to keep Kyivstar's Big Data platform and data products running reliably every day. You will own the full incident lifecycle - from the first alert and triage to root-cause analysis, permanent fix and prevention - across our data pipelines, cloud and on-premises environments.
Requirements:
- 0,5+ years of experience as a Support Engineer.
- Basic knowledge of Linux
- Experience with git
- Experience with sh/bash
- Experience with diagnostic tools (curl, telnet, dig, etc.)
- Experience with monitoring and alerting systems like Prometheus, Grafana or others;
Will be a plus:
- Experience using configuration management software (Ansible, Terraform)
- Experience working with scripting languages experience (Python preferred).
- Experience with Docker, Kubernetes,
- Experience with CI/CD tools like Gitlab CI or others.
- Experience with ELK stack
- Infrastructure as a code, GitOps principles understanding
- Experience working with Cloud (AWS preferred)
- Experience with relational databases such as PostgeSQL, or others.
Responsibility:
- Incident management
- Maintaining environments and applications (AWS, on-prem servers, K8s clusters, etc.)
- Support development and BA teams
- Configuring and maintaining monitoring systems
- Opportunity to growth as devops
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