Retention Strategist for Marketing Agency (US-Based, Remote)
Paired Open · verified Oct 24, 2026 At a glance
Mid-level General Marketing role at Paired. Remote, Mexico · full-time.
Pay not stated General Marketing salary
remoteroles summary, based on the employer's posting.
What you'll do
- Lead client communication, handle their concerns, and offer technical direction when issues arise
- Put retention and email plans into action for clients
- Work within a pod team and meet its monthly performance goals
What you bring
- Hands-on Klaviyo experience is essential for this role
- You have worked with Shopify and have a background in retention or email marketing
- You can contribute immediately through strong technical execution, not strategy alone
- You communicate fluently in English with a professional, client-facing standard
Who this fits
This role suits a technically hands-on retention marketer who can manage client relationships and deliver within a pod structure. You need substantial overlap with US working hours; candidates based in Latin America or South Africa are preferred. The role is fully remote.
From the employer
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our client is a Klaviyo Master Elite retention and lifecycle marketing agency for DTC/ecommerce brands. Founded by Joshua Chin in 2017, the agency has grown to 80+ team members and served 500+ clients, generating $400M+ in attributable revenue through email, SMS, and push notification campaigns. They are also partners with HubSpot, Mailchimp, Shopify, Postscript, and Tapcart. HQ in Singapore with an office in Sydney, Australia. Clutch Top 15 Email Marketing Company (2026). Website: https://chronos.agency
Responsibilities
- Manage client relationships and serve as primary point of contact
- Troubleshoot client issues and provide technical guidance
- Execute retention/email marketing strategies
- Work within pod-based team structure, hitting monthly performance targets
Requirements
- Hands-on Klaviyo experience (non-negotiable)
- Shopify platform familiarity
- Retention/email marketing background
- Ability to hit the ground running — technical proficiency essential, not just strategic
- Fluent English (accent acceptable; professional, client-facing communication standard required)
- Latin America or South Africa preferred
- Must have strong US timezone overlap
Benefits
- Fully remote.
- Competitive Salary
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