Account Manager - Customer Retention & Upselling
At a glance
Manager-level Account Management role at Pavago. Remote, Colombia.
Pay not stated Account Manager salary
remoteroles summary, based on the employer's posting.
What you'll do
- Look after existing customer accounts and run regular reviews and check-ins to keep relationships active
- Build connections with key stakeholders, spot renewal concerns early, and work to resolve them
- Find upsell and cross-sell openings, then recommend products or services that match customer needs
- Work with internal teams to address customer issues and keep CRM notes, opportunities, and forecasts current
- Meet targets for customer retention and expansion revenue
What you bring
- At least two years in account management, customer success or sales
- You can build customer relationships and have identified ways to grow existing accounts
- You communicate clearly, solve problems, and can manage several customer accounts at once
- You’re comfortable working toward retention and revenue KPIs and using CRM systems
Who this fits
This role suits someone focused on retaining customers while growing revenue from existing accounts. It is full-time and remote, with working hours aligned to the U.S. business day.
From the employer
Account Manager – Customer Retention & Upselling | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring an Account Manager to manage existing customer relationships, improve retention, and drive expansion revenue.
You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover upsell and cross-sell opportunities based on customer needs.
What You’ll Do
- Manage a portfolio of existing customer accounts
- Conduct regular account reviews and customer check-ins
- Build relationships with key stakeholders
- Identify renewal risks and proactively resolve concerns
- Identify upsell and cross-sell opportunities
- Recommend additional products or services based on customer needs
- Coordinate internally to resolve customer issues
- Maintain accurate account notes, opportunities, and forecasts in the CRM
- Achieve retention and expansion revenue targets
Requirements
- 2+ years of account management, customer success, or sales experience
- Strong customer relationship-building skills
- Commercial mindset with experience identifying expansion opportunities
- Strong communication and problem-solving ability
- Experience working with CRM systems
- Comfortable managing multiple customer accounts simultaneously
- Results-driven and comfortable working against retention and revenue KPIs
What Success Looks Like
- Strong customer retention and renewal rates
- Consistent upsell and cross-sell revenue
- Healthy, engaged customer relationships
- Early identification of at-risk accounts
- Accurate CRM and account forecasting
- Consistent achievement of expansion targets
Interview Process
- Initial Screening Call
- Spark Hire Video Interview
- Recruiter Interview
- Client Interview
- Offer & Onboarding
Apply Now
If you’re strong at building customer relationships, protecting retention, and identifying opportunities to grow existing accounts, apply now and take ownership of customer success and expansion revenue.
#AccountManager #AccountManagement #CustomerRetention #Upselling #CrossSelling #CustomerSuccess #B2BSales #RemoteSales #RemoteJobs
Account Management work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Account ManagementRemote
Find me workBy the team behind remoteroles.