Partner Success Manager (Texas or South - Remote)
At a glance
Manager-level Channel & Partnerships role at Tutored by Teachers. Remote, United States · full-time · $90,000–$110,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Help district and school teams deliver successful programs and build partnerships that last
- Set new clients up with clear expectations, timelines and milestones
- Shape territory plans around account health, renewals and opportunities to grow business
- Turn partner feedback into useful guidance for internal teams and senior leaders
- Spot accounts at risk and coordinate internally to prevent churn and pursue renewals or upsells
What you bring
- At least three years in customer success or account management
- A track record of improving retention, expansion, churn reduction, client advocacy or account value
- Strong project organization and the ability to set priorities strategically
- Experience working through client challenges with internal teams and external partners
Who this fits
This manager-level role suits someone with customer success or account management experience; K-12 education or school and district leadership experience is preferred. You must be based in Texas or the South, and travel may take up to forty percent of your work week. The role is remote.
From the employer
About Us
At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented member of our Customer Success team. This is a remote position, but we are looking for someone who is based in the South or Texas to support regional districts! If you’re a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you!
The Role
As a Partner Success Manager you will:
- Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
- Lead onboarding for new clients, setting clear expectations, timelines, and milestones
- Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
- Synthesize client feedback to provide meaningful insights to internal teams & senior management
- Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
- Proactively identify at-risk accounts and partner internally to mitigate churn
- Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience
Requirements
- 3-5+ years experience in Customer Success or Account Management
- Experience in K-12 education, district and school leadership preferred
- Strong organizational and project management skills; ability to prioritize strategically
- Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
- Experience navigating and resolving client challenges, both internally and externally
- Willingness to travel up to 40% of work week
- Commitment to TbT’s mission to close the opportunity gap and promote inclusivity
Benefits
We currently offer the following benefits:
- Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!
- Access to 401k to help save for the future
- Well-rounded wellness benefits including access to free and low cost mental health resources and support services
- Fully remote work environment
- Company-owned laptop
- Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval.
Tutored by Teachers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.
The expected base salary range for this position is $90,000-$110,000.
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