Service Desk Agent (German Speaking)
At a glance
Mid-level IT Support & Helpdesk role at D-ploy. Remote, Namibia · full-time.
Pay not stated IT Support & Helpdesk salary
remoteroles summary, based on the employer's posting.
What you'll do
- Troubleshoot issues with computers, software, mobile devices and other technology for end users
- Record user problems carefully in the ITSM system and keep ticket queues moving
- Follow established processes and guidance, while helping create knowledge scripts and update training materials
- Work closely with onsite IT technicians and take part in ongoing service improvements
What you bring
- You speak German and English fluently
- You bring strong problem-solving skills, clear communication and close attention to detail
- You can work independently, follow guidance, organize your workload and support a team
- You must provide a criminal record extract issued within the past three months
Who this fits
This role suits a mid-level service desk agent who can support users in German and English while managing tickets and working with onsite technicians. The position is remote and based in Windhoek, Namibia.
From the employer
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Task and Responsibilities:
- Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
- Meticulous documentation of end user issues in ITSM tool
- Adherence to processes and knowledge documents
- Ticket backlog management
- Continuous service improvement activities – knowledge script creation, training document updates etc.
- Close collaboration with Onsite IT technicians
Requirements
- Language skills: fluent German and English, other languages are advantage
- Advanced MS Office apps knowledge a plus
- Strong problem solving/analytical abilities
- Good communication skills
- Attention to detail and ability to multi-task
- Ability to work independently and effectively
- Readiness to follow direction and best practices
- Planning and organizing skills
- Team player and supportive personality
- Candidates have to declare Criminal record extract not older than three months
Benefits
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Minimum 5 weeks of vacation
- Vouchers (B-day voucher, wedding, and new born surprise)
- Fishing for Friends program – our referral program
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits
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