Italian Customer Care for Cybersecurity Tech Giant - Work from Athens, Greece
At a glance
Mid-level Security Operations & Analysis role at Mercier Consultancy. Remote, Greece · full-time.
Pay not stated Security Operations & Analysis salary
remoteroles summary, based on the employer's posting.
What you'll do
- Answer Italian-speaking customers by phone, email and chat, handling questions and complaints
- Investigate security problems involving account access, threats, vulnerabilities and software, then guide customers toward a resolution
- Record each customer exchange in the CRM and help internal teams improve support processes
- Meet quality and performance goals while working with colleagues and other departments
What you bring
- Native-level spoken and written Italian, plus English proficiency at B2 or higher
- Strong communication and problem-solving abilities
- Confidence using computers and readiness to learn new software
Who this fits
This role suits someone comfortable with customer-facing support and collaborative work. You must be willing to relocate to Greece; the role includes a fully paid relocation package and training.
From the employer
Are you a Italian speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated Italian-speaking Solutions Consultant to join one of the fastest growing and innovative digital solution providers in Greece! In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction.
If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free.
Key Responsibilities
- Handle customer inquiries for Italian speaking customers via Inbound calls, Email and Chats.
- Resolve complaints professionally to maintain high customer satisfaction.
- Troubleshoot security-related issues, including account access, threats, vulnerabilities, and software problems
- Accurately document all customer interactions in the CRM system.
- Collaborate with internal teams to improve product support and customer service processes.
- Collaborate with colleagues and other departments to achieve the best outcomes.
- Meet quality and performance targets while maintaining professionalism.
Why Choose Greece?
Imagine finishing work and heading to a beach with crystal-clear waters, enjoying fresh Mediterranean cuisine, or exploring centuries of history and culture. Greece offers an incredible quality of life with over 300 days of sunshine each year, a relaxed lifestyle, welcoming communities, and a lower cost of living than many other European countries.
From vibrant cities like Athens and Thessaloniki to breathtaking islands and picturesque coastal towns, Greece combines exciting career opportunities with unforgettable experiences. Whether you enjoy outdoor adventures, world-renowned cuisine, rich cultural heritage, or simply a slower pace of life, Greece is the perfect place to build both your career and your lifestyle.
If you're looking for more than just a job, this is your chance to start a new adventure in one of Europe's most beautiful countries.
Requirements
- Native-level fluency in Italian (both written and spoken) is essential.
- A minimum English proficiency of B2 is required.
- Strong communication and problem-solving skills.
- Comfortable using computers and willing to learn new software tools.
- Ability to work in a team-oriented environment.
- Willingness to relocate and live in Greece.
Benefits
- Fully Paid Relocation Package
- Competitive monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
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